TERMS OF SERVICE
Please review prior to placing your order.
1. Online ordering of contact lenses through our website is a service provided for previous contact lens customers and patients of King West Eye Care Dr. D. Chu Dr. A. Dang Optometrists and those with valid contact lens prescriptions.
2. All orders placed online through our website will be verified for accuracy by comparing with the written prescription we have on file for the individual.
3. Orders placed online through our website by individuals who do not have a written contact lens prescription on file with King West Eye Care Dr. D. Chu Dr. A. Dang Optometrists will NOT ship until a written contact lens prescription is received by our office. The written contact lens prescription must match the order placed online. If a written contact lens prescription is not received by our office within 24 hours of the order being placed online, the order will be voided and all payments refunded within 30 days minus a processing fee. It is the sole responsibility of the individual placing the order through our website to verify our office is in possession of the individual's valid written contact lens prescription.
4. Users of the website agree when there is a discrepancy between the contact lens which is ordered online and the written prescription we have on file, the written prescription we have on file will be considered the correct one and will be what is shipped to the patient. Users of the website agree when the individual's written contact lens prescription is expired or interpreted as expired, any online order placed will NOT ship and all payments refunded within 30 days minus a processing fee.
5. Contact lenses will be accepted for refund / exchange within 30 days of the date of purchase only if in unopened, original packaging.
6. A valid written contact lens prescription is not the same as a written prescription for glasses. A valid written contact lens prescription must contain the prescriber’s name, prescriber's signature, patient’s name, date, contact lens brand, contact lens power, and contact lens base curve.
7. We only ship within Canada. International orders will not be accepted. A signature will be required as proof of delivery.
8. The terms of service are subject to change at any time and without notice.